Case Study

LeaderCast Builds Year-Round Community with OBSESS Framework

LeaderCast partnered with Zenith Labs to transform its annual 100,000-person leadership event into a year-round community. Using the OBSESS framework, they created a gamified global platform that fosters education, engagement, and connection, enhancing networking and brand loyalty.

By partnering with the founder of Zenith Labs and using the OBSESS framework, LeaderCast successfully transformed its annual event audience into a thriving global community. This initiative not only enhanced brand loyalty and retention but also established LeaderCast as a continuous source of leadership development, connection, and inspiration for leaders worldwide.

Process

The OBSESS framework

Here’s how they applied each
step of the OBSESS
framework to bring their values to life:

Observe

Zenith Labs collaborated with LeaderCast to assess audience needs, engagement levels, and how attendees interacted with the brand before, during, and after the annual event. They observed that while the event was impactful, the audience remained somewhat fragmented, with limited follow-up engagement or connection once the event concluded. This highlighted the need for a continuous, immersive platform that would keep leaders connected and engaged throughout the year.

Benchmark

Zenith Labs and LeaderCast researched leading community-building strategies and successful online platforms that fostered connection and engagement across large audiences. They discovered that successful communities often used gamification to keep members actively involved, combining education, rewards, and social engagement to create a thriving ecosystem. This benchmarking showed that LeaderCast could significantly enhance its audience experience by blending gamified learning with community-building elements.

Strategize

LeaderCast and Zenith Labs developed a strategy to build a digital platform that would engage leaders globally. The strategy included modules for education, interactive challenges, networking, and points-based systems to encourage participation. With gamification at its core, the platform aimed to turn learning and engagement into a shared adventure, allowing leaders to earn badges, level up, and connect with peers. By providing both educational resources and opportunities for social interaction, LeaderCast sought to create a dynamic, year-round community that went beyond the annual event.

Scale

With the expertise of Zenith Labs, LeaderCast rolled out the community platform in phases, starting with a core group of users to gather feedback. The platform featured educational content, networking groups, and challenges where members could earn rewards for engagement. LeaderCast also integrated live sessions with speakers, interactive forums, and direct messaging options to foster organic connections and idea-sharing. By making these features accessible on both desktop and mobile devices, they ensured that leaders worldwide could stay connected regardless of location.

Execute

Following a successful pilot, LeaderCast expanded the platform to the full audience of 100,000 leaders. Zenith Labs worked closely with LeaderCast to ensure a seamless rollout, building excitement and encouraging participation through targeted communications. As more members joined, LeaderCast introduced new challenges, leaderboards, and content to keep the experience fresh and engaging. This scaling strategy transformed the once-fragmented audience into a cohesive, global community united by shared goals and values.

Sustain

To maintain momentum, LeaderCast embedded continuous engagement mechanisms within the platform. Zenith Labs helped establish a regular cadence of new content, community challenges, and live events to keep members actively involved. LeaderCast also launched initiatives where members could contribute their own content, creating a sense of ownership and fostering peer-to-peer learning. This sustained engagement ensured the community remained a valuable resource and a go-to destination for leaders year-round.

Outcomes

Key Outcomes

Visa’s implementation of the OBSESS framework, guided by the founders of Zenith Labs, resulted in three powerful outcomes:

30%

Increased connections to brands

Employees reported feeling a stronger personal connection to Visa’s mission and values. By seeing real stories from leaders and peers, they could relate to the company’s values in a way that felt personal and authentic. This deeper connection fostered a sense of belonging and pride, making employees more committed to embodying Visa’s mission in their own roles.

90%

Marketers report a positive ROI

Employees reported feeling a stronger personal connection to Visa’s mission and values. By seeing real stories from leaders and peers, they could relate to the company’s values in a way that felt personal and authentic. This deeper connection fostered a sense of belonging and pride, making employees more committed to embodying Visa’s mission in their own roles.

Outcomes

Outcomes of our framework

This is how our OBSESS framework helped them with some
amazing outcomes

Less Fragmented, More Connected Community:

The platform transformed LeaderCast’s audience into a unified network of leaders who were actively connected, engaged, and participating in discussions and challenges. Members felt part of a larger mission, sharing ideas and experiences that enriched their leadership journeys.

Increased Networking and Idea-Sharing:

Leaders from across the globe began connecting and building meaningful relationships, exchanging insights, and collaborating on challenges. This network effect fostered an environment of shared learning and mutual support, making the community an invaluable resource for members.

Stronger Brand Loyalty and Event Return Rates:

With year-round engagement, LeaderCast’s audience developed a deeper affinity for the brand, feeling invested in its mission and values. Members expressed increased commitment to returning to future events and a desire to contribute actively, both in the community and at the annual gathering.

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